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Good to know

Information about your stay

You will have everything you need during your relaxing holiday at the five-star Hotel Weinegg in Eppan. This means that both small and big gestures are part of the service. You can find a short summary of all our services here.

GENERAL INFORMATION

Prices
Prices are in euro, quoted per person per day, based on two fullpaying guests per room and include our ¾ pleasure board. A discount of 20.00 euro is applied for bed & breakfast only bookings. To keep the website as well as our journal as clear as possible, we listed our prices for stays of 7 nights. The daily rate offered to you could vary by 10-20% as we rate our prices according to the season and the length of your stay (1-3 days, 4-6 days and 7 days and more). The local tax of 1.60 euro per day is charged separately for all guests aged 14 and over. The actual layout of rooms and suites may differ slightly from the images shown. 

Maximum occupancy
In order to guarantee you and your family the full comfort of our suites, the number of guests should not exceed the number of beds or sofa beds of a suite. Thus, it is not possible to put provisional extra beds in our suites. We hope for your understanding.

Special Offers
Our packages cannot be used in conjunction with each other.

Wellviva SPA
Book your personal treatment appointments from home: Our Wellviva SPA team is at your complete disposal. Naturally, you can reserve your treatments or update prior reservations directly at the hotel.

Dogs
You may bring your dogs to the hotel in a dog basket. We charge 20 euro per day for dogs up to 9.9 kg, and 30 euro for dogs over 10 kg. In both cases food is not included. Please understand that no dogs are allowed in the restaurant or the wellness area. We have a designated area for dogs on the lawn. Please observe the instructions in our dog guide.

One of our main goals is to make your booking, as well as your stay, as easy and uncomplicated as possible. In order to do this, we have put together a few booking guidelines.

Booking
Your booking is considered to be confirmed upon our receipt of your written reservation and our subsequent confirmation. This means that you don’t need to pay a deposit or disclose your credit card number. If you wish, you are welcome to transfer part of the bill in advance.

Cancellations
Cancellations are always unpleasant, both for you as a guest and for us as your host. Naturally, we understand that things happen unexpectedly, but we’re sure that you understand what a pity it is if our rooms are lying empty when other guests would have liked to book them. If it is not possible for you to enjoy your Weinegg holiday, you can cancel your stay or postpone your arrival free of charge by sending us written notice of your cancellation at least 7 days before your agreed arrival date. For cancellations between the 6th day and one day before the planned arrival, we charge 30% of the confirmed booking amount. If the cancellation is made on the day of arrival or in the case of no-shows, the cancellation fee is 70% of the confirmed booking amount. In case of late arrivals or early departures, notified to us after the free cancellation deadline, we charge 50% of the confirmed booking amount.

Our tip
In order to avoid inconvenience, we recommend that you take out „Hotel Cancellation Plus” travel cancellation insurance with our partner, Europäische Reiseversicherung. You can find more information on our homepage.

Public holidays bookings 
A minimum stay of 5 nights is required for Easter, Ascension, Corpus Christi, Pentecost, Ascension Day, the Day of German Unity, All Saints Day, Christmas and New Year‘s Eve. In case of abbreviation of your holiday in this periods to less than 5 nights, we calculate 50% of the originally booked days.

Arrival and departure
Your room will be ready from 2 pm on your day of arrival. On your day of departure, please vacate your room by 12 pm. If you request a specific room number, we will try our best to satisfy your request. However, we cannot guarantee availability. 

Early Check-In & Late-Check-Out 
If possible, we will gladly offer you a free early check-in and late check-out.

Underground garage 
You are welcome to park your car in our underground car park free of charge.

E-cars
On request, you can charge your electric car in our underground car park free of charge.

Wi-Fi  
We offer a free wi-fi connection throughout the hotel.




THE ICING ON THE WEINEGG CAKE  

Cruising along*
You are welcome to rent our Mercedes SLK-Cabrio for a spin in the countryside. We’ll add a touch of culinary joy to your trip with a picnic basket packed with South Tyrolean specialities, and our staff at the reception will be delighted to offer you our own very best tour tips. 

Celebrations*
Flowers in your room, welcome card, personalised cakes, chocolates or prosecco: We make sure that your surprise is a winner. 

Flying through the land*
We wave you off on a journey of discovery on our own hotel e-bikes! On request, we will supply you with our CUBE e-bikes, a helmet, a rucksack and, naturally, a tip for your trip.

Taxi, please!*
On request, our hotel shuttle will take you to the destination of your choice. 

Home-made treats*
We will be happy to put together a picnic basket or packed lunch for your day trips. Our reception staff will also provide you with the best of tips on romantic spots for a very special picnic experience.

* We charge a little fee for the extra services listed.

About the Weinegg

Explore our 5 star hotel

SPECIAL OFFERS
ROOMS & SUITES
VOUCHERS
EXTRAS INCLUDED IN THE PRICE